Frequently Asked Questions
Everything you need to know about your Kreafolk experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the domestic region. International shipping times vary between 10 to 21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, Kreafolk ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
All Kreafolk products come with a standard 12-month manufacturer warranty against defects in materials or workmanship to ensure your total satisfaction.