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Returns & Exchanges
At Kreafolk, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Log into your account portal or contact our support team with your order number to start the return process.
2
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.
3
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
4
Receive Refund or Exchange
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing